Refund and Return Policy

At Gola Nursery we pack and ship living plants with great care. Because plants are perishable, living products, please read this policy carefully before placing an order.

No Refunds

We do not offer refunds on any order once it has been placed and shipped. All sales are final. This applies to all plants, varieties and other items sold on this website.

Exchanges (Possible in Some Cases Only)

An exchange may be offered, at our sole discretion, only in the following cases:

• The plant arrived dead or severely damaged in transit.
• You received a different plant or variety than the one you ordered.
• The order was damaged due to a verified packing error on our side.

How to Request an Exchange

• Contact us within 48 hours of delivery at hello@golanursery.com.
• Include your order number and clear photos of the plant and packaging taken on the day of delivery.
• Our team will review your request and respond within 3 to 5 business days.

What Is Not Covered

• Plants that decline after delivery due to care conditions such as overwatering, underwatering or lack of light. Please follow the free care manual provided with every plant.
• Minor leaf drop, bent stems or slight wilting from transit. This is normal and plants recover within a week or two of proper care.
• Change of mind after the order is placed.
• Orders with incorrect or incomplete delivery addresses provided by the customer.

Exchange Process

If an exchange is approved, we will ship a replacement of the same plant and variety at no extra cost. If that variety is out of stock, we will offer a similar plant of equal value. Exchanges are shipped after the review is complete.

Contact

For any questions about this policy, write to hello@golanursery.com or call +91 98765 43210 (Mon to Sat, 9am to 6pm).